Senior Product Manager: Consumer Onboarding & Engagement

SumUp; London (KY); On-site; USD 119,000 - 159,000; Full time

Benefits offered by this job

Private health insurance

28 days paid leave

L&D budget for conferences

Stock option programme

Office at London Bridge

Sabbatical after 3 years

Job summary

SumUp is seeking a Senior Product Manager for the Consumer Lifecycle in London. You will own onboarding to first transaction and drive activation at scale, balancing risk with a smooth user journey. You will run discovery, experimentation and reporting to leadership to improve retention and conversion.

As the sole PM for consumer activation, you’ll collaborate with engineering, design, data and marketing to prioritise improvements and deliver measurable impact across the end-to-end funnel.

Qualifications

• Experience owning a consumer product area with KPI accountability.
• Ability to prioritise effectively across multiple teams and stakeholders.
• Track record driving engagement or retention in a consumer app.
• Comfort balancing risk or compliance with a user-friendly experience.
• Strong collaboration with engineering, design, data and marketing; clear leadership communication.

Responsibilities

• Own the consumer onboarding funnel end to end: sign-up, KYC, first funding, first transaction.
• Identify and ship improvements at major drop-off points to boost activation.
• Balance verification controls with a smooth user experience.
• Run discovery, experiments and iterations to hit activation targets and report progress.

Skills

Product ownership

Prioritisation

Engagement/retention

Cross-functional leadership

Risk/compliance balance

Job description

SumUp is seeking a Senior Product Manager for the Consumer Lifecycle in London. You will own onboarding to first transaction and drive activation at scale, balancing risk with a smooth user journey. You will run discovery, experimentation and reporting to leadership to improve retention and conversion.

As the sole PM for consumer activation, you’ll collaborate with engineering, design, data and marketing to prioritise improvements and deliver measurable impact across the end-to-end funnel.