Senior Product Manager - Consumer Lifecycle

SumUp; London (KY); On-site; USD 119,000 - 159,000; Full time

Benefits offered by this job

Private health insurance

28 days paid leave

L&D budget for conferences

Stock option programme

Office at London Bridge

Sabbatical after 3 years

Job summary

SumUp is seeking a Senior Product Manager for the Consumer Lifecycle in London. You will own onboarding to first transaction and drive activation at scale, balancing risk with a smooth user journey. You will run discovery, experimentation and reporting to leadership to improve retention and conversion.

As the sole PM for consumer activation, you’ll collaborate with engineering, design, data and marketing to prioritise improvements and deliver measurable impact across the end-to-end funnel.

Qualifications

• Experience owning a consumer product area with KPI accountability.
• Ability to prioritise effectively across multiple teams and stakeholders.
• Track record driving engagement or retention in a consumer app.
• Comfort balancing risk or compliance with a user-friendly experience.
• Strong collaboration with engineering, design, data and marketing; clear leadership communication.

Responsibilities

• Own the consumer onboarding funnel end to end: sign-up, KYC, first funding, first transaction.
• Identify and ship improvements at major drop-off points to boost activation.
• Balance verification controls with a smooth user experience.
• Run discovery, experiments and iterations to hit activation targets and report progress.

Skills

Product ownership

Prioritisation

Engagement/retention

Cross-functional leadership

Risk/compliance balance

Job description

Senior Product Manager – Consumer Lifecycle

Location: London, United Kingdom

Employment type: Permanent, full-time, Office first

This role does not support Visa sponsorship and candidates must have the right to work in the UK.

Team description

The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will own that funnel end to end, improving conversion at every stage.

What you'll do

• Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use
• Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction
• Balance fraud and verification controls with a smooth, user-friendly product experience
• Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership

You’ll be great for this role if…

• Experience leading a consumer product area with clear commercial and KPI accountability
• Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders
• Experience driving engagement or retention within a consumer-facing mobile app used at scale
• Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
• Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team from our London Bridge location. This roleinvolves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
• A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
• Health matters: private health insurance, including optical and dental
• Life made easier: salary-sacrifice commuter benefits via Gogeta
• Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
• Peace of mind: life insurance from MetLife for 2× your salary
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

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Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.