Principal AI Product Leader - CX Experience

F5 Networks, Inc; United States; Sur place; USD 180 000 - 260 000; Plein temps

Résumé du poste

F5 Networks, Inc. seeks a Principal Product Manager, AI to lead CX AI strategy, define the roadmap, and unify delivery across customer-facing operations.

You will partner with Architecture, Security, Risk, and Legal to ensure governance and responsible AI, while driving measurable outcomes across the customer lifecycle.

This role requires deep AI product expertise, hands-on software development, and strong executive communication to influence across geographies and functions.

Qualifications

• Bachelor's or Master's degree in business, technology, or analytical discipline.
• 10+ years in AI or technology product management, software development, and customer-facing functions.
• Hands-on software development experience.
• 4+ years in customer experience or go-to-market functions.

Responsabilités

• Own the AI product strategy and roadmap for CX, aligned to measurable outcomes.
• Define target-state journeys built around agents and LLMs, with human oversight.
• Establish baselines and value cases across operational and experience measures.
• Partner with Architecture, Security, Risk, and Legal to satisfy data privacy and responsible AI.
• Drive adoption and codify patterns for scalable CX AI.

Connaissances

AI product management

Software development

Customer-facing operations

Executive communication

Formation

Bachelor's or Master's degree in business/technology/analytical discipline

Outils

Salesforce

Oracle

Description du poste

F5 Networks, Inc. seeks a Principal Product Manager, AI to lead CX AI strategy, define the roadmap, and unify delivery across customer-facing operations.

You will partner with Architecture, Security, Risk, and Legal to ensure governance and responsible AI, while driving measurable outcomes across the customer lifecycle.

This role requires deep AI product expertise, hands-on software development, and strong executive communication to influence across geographies and functions.