Senior Product Manager, AI-Driven Workflows (Remote)

customerio; United States; Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Parental leave

Unlimited PTO

Remote work stipend

Professional development budget

Job summary

Customer.io is seeking a senior product manager to lead discovery and delivery for workflow capabilities in a business software product. You will transform customer and market evidence into a focused roadmap and guide teams from early experiments through launch.

You will align engineering, design, and business partners on goals and trade-offs, shape feature strategy, and define success metrics such as adoption, engagement, and retention. A remote-friendly environment values async collaboration.

Qualifications

• Seven+ years in product management for B2B software or related fields.
• Strong analytical skills using product metrics to guide decisions.
• Ability to lead feature development independently and set scope.
• Excellent written communication and ability to frame decisions in asynchronous environments.
• Experience using or building AI-powered tools in product work.

Responsibilities

• Identify and validate customer problems using interviews, usage data, and market research.
• Prototype ideas and run experiments to test hypotheses before large builds.
• Align engineering, design, and business on goals, priorities, and trade-offs.
• Shape feature strategy and roadmap around customer value and market opportunity.
• Break complex initiatives into incremental releases and define success measures (adoption, engagement, retention).
• Coordinate technical work including analysis, prototyping, delivery risks, and post-launch work with GTM partners.

Skills

AI-powered tools

Data-driven decisions

Lead cross-functional teams

Independent delivery

Remote collaboration

Job description

Customer.io is seeking a senior product manager to lead discovery and delivery for workflow capabilities in a business software product. You will transform customer and market evidence into a focused roadmap and guide teams from early experiments through launch.

You will align engineering, design, and business partners on goals and trade-offs, shape feature strategy, and define success metrics such as adoption, engagement, and retention. A remote-friendly environment values async collaboration.