Senior Product Manager, AI-Driven Workflows (Remote)

Job4Travelers; Los Angeles (CA); Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Comprehensive health coverage for you+

16 weeks paid parental leave

Unlimited PTO

Remote work stipend

Professional development budget

Job summary

Customer.io is seeking a Senior Product Manager for Workflows to drive customer-centric products in a remote setting. You will synthesize research, analytics, and market insights into a customer-first roadmap with cross-functional collaboration across Engineering and Design.

You will lead experiments, define metrics, and shape releases that improve engagement and business outcomes, leveraging AI-powered discovery and data-driven decision making.

Qualifications

• 7+ years of product management experience in B2B SaaS or similar platforms.
• Strong analytical skills with data-driven decision making.
• Proven ability to lead feature development independently.
• Experience using or developing AI-powered tooling in product workflows.
• Technical background with ability to discuss data models, APIs, performance.

Responsibilities

• Identify and validate customer problems through research and analytics.
• Prototype and run experiments to test hypotheses early in development.
• Lead cross-functional planning with Engineering, Design, and stakeholders.
• Drive feature strategy and roadmap alignment based on customer impact.
• Break down projects into incremental releases and reuse components.
• Define success metrics and track adoption and retention for iteration.
• Take on tech lead tasks like data analysis and risk management.
• Analyze product metrics post-launch and coordinate with GTM for impact.

Skills

Product management

Analytics

Independent delivery

AI tooling

Technical background

Job description

Customer.io is seeking a Senior Product Manager for Workflows to drive customer-centric products in a remote setting. You will synthesize research, analytics, and market insights into a customer-first roadmap with cross-functional collaboration across Engineering and Design.

You will lead experiments, define metrics, and shape releases that improve engagement and business outcomes, leveraging AI-powered discovery and data-driven decision making.