Senior Product Manager, Workflows (Fully Remote)

Customer.io; United States; Remote; USD 170,000 - 240,000; Full time

Benefits offered by this job

100% covered medical, dental, vision,–

Mental health coverage

Parental leave: 16 weeks

Unlimited PTO

Remote work stipend

Wellness stipend

Job summary

Customer.io is a remote-first company that helps 9,000+ brands send personalized messages at scale. We value empathy, transparency, and responsibility. Six product managers collaborate with Engineering, Design, and business teams to ship impactful features.

The role focuses on identifying customer problems, validating ideas through rapid experimentation, and aligning cross-functional teams around clear product goals. Salary ranges reflect the US market and experience.

Qualifications

• Surfacing customer problems based on qualitative and quantitative data.
• Driving alignment through communication and market research.
• Using AI to accelerate discovery.

Responsibilities

• Identify and validate customer problems through user research, usage analytics, and AI-powered discovery tools.
• Rapidly prototype and run experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning to align Engineering, Design, and business stakeholders around clear product goals.

Skills

User research

Usage analytics

AI discovery

Cross-functional planning

Stakeholder alignment

Job description

• Identify and validate customer problems through user research, usage analytics, and AI-powered discovery tools.
• Rapidly prototype and run experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning to align Engineering, Design, and business stakeholders around clear product goals.

What we value:

• Surfacing customer problems based on qualitative and quantitative data.
• Driving alignment through effective communication and market research.
• Using AI to accelerate discovery and helping our teams ship sooner.
• Salary ranges from $170k to $240k USD depending on zone and experience.
• Includes 100% covered medical, dental, vision, mental health, and supplemental insurance.
• 16 weeks paid parental leave, unlimited PTO, and stipends for remote work and wellness.

Customer.io

Customer.io helps 9,000+ companies send billions of emails, push notifications, in-app messages, and SMS via behavioral data. They are a remote-first team with six product managers, valuing empathy, transparency, and responsibility.