Senior Product Manager: AI Copilot for Conversations

A Place for Mom, Inc.; Mission (KS); Hybrid; USD 165,000 - 195,000; Full time

Job summary

A Place for Mom, Inc. seeks a Senior Product Manager to own how advisors reach families via phone, SMS, and chat, and to shape the live transcript and coaching features.

You will partner with Product, Engineering, Data, Sales, and Compliance to drive measurable outcomes in connection rate, advisor efficiency, and move‑in rate. The role emphasizes AI-native development, real-time data, and the design of scalable systems that support a next-generation contact center platform and compliant,

Qualifications

• 5–8+ years of product management experience in real-time, conversational, or communications products.
• AI-native in how you work: use LLMs and agents daily to research, prototype, analyze, and ship.
• Hands-on experience applying LLMs to real data and analyzing conversations at scale.

Responsibilities

• Own communication channels: telephony, SMS, advisor chat, and follow-up emails.
• Lead product strategy for advisor outreach across phone, SMS, and chat.
• Oversee migration to a next-generation contact center platform while maintaining today’s stability.

Skills

Product management

AI-native approach

Real-time systems

Conversation intelligence

Cross-functional collaboration

Tools

APIs

Data pipelines

Transcript systems

Job description

A Place for Mom, Inc. seeks a Senior Product Manager to own how advisors reach families via phone, SMS, and chat, and to shape the live transcript and coaching features.

You will partner with Product, Engineering, Data, Sales, and Compliance to drive measurable outcomes in connection rate, advisor efficiency, and move‑in rate. The role emphasizes AI-native development, real-time data, and the design of scalable systems that support a next-generation contact center platform and compliant,