Senior Product Experience Lead

Kyndryl Inc.; United States; Remote; USD 144,000 - 273,000; Full time

Job summary

Kyndryl Inc. seeks an Associate Director, Product Experience Lead to guide a flagship data and AI experience for a major enterprise customer.

You own product outcomes, roadmap, and backlog, aligning design, engineering, and data teams toward measurable outcomes. You will work with a senior designer and a technical program manager, translate business goals into a phased roadmap, and define when features deliver value.

Qualifications

• Experience owning outcomes, direction, and priorities for complex products.
• Proven ability to translate strategy into a phased roadmap and backlog.
• Experience leading workshops and aligning senior stakeholders.
• Familiarity with AI-enabled product experiences and responsible AI practices.
• Ability to communicate effectively with executives, sellers, and delivery teams.
• Experience with agile delivery and tools like Azure DevOps or Jira.

Skills

Product ownership

Enterprise product experience at scale

Experience strategy and direction

Business case and reuse

Discovery and research

Stakeholder leadership and facilitat

Complex data experiences

Technical fluency

Human-centered AI

Agile delivery partnership

Executive storytelling

Education

Bachelor’s degree or equivalent experience

MBA (preferred)

MS in Industrial Design, Service Design, Strategic Design, Design Innovation, or Product Innovation, Product Management (preferred)

Job description

Kyndryl Inc. seeks an Associate Director, Product Experience Lead to guide a flagship data and AI experience for a major enterprise customer.

You own product outcomes, roadmap, and backlog, aligning design, engineering, and data teams toward measurable outcomes. You will work with a senior designer and a technical program manager, translate business goals into a phased roadmap, and define when features deliver value.