Associate Director, Enterprise Product Experience & AI

Kyndryl Inc.; New Mexico; On-site; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking an Associate Director, Product Experience Lead to drive the product direction for a flagship data and AI experience for a major enterprise customer. You will own the roadmap, backlog, and outcomes, aligning design, engineering and data teams to deliver high-impact solutions.

You will build a phased AI roadmap, partner with a senior designer and a technical program manager, and balance competing priorities to ensure successful delivery while extending the model to other

Qualifications

• Owns product outcomes, direction and priorities for enterprise/AI-driven products.
• Leads stakeholder workshops and cross-functional alignment at senior levels.
• Plans journeys, service blueprints and future-state visions.
• Defines value case and reusable solution blueprint for multiple customers.
• Plans and conducts stakeholder and user interviews to validate problems.

Skills

Product ownership

Enterprise product experience

Experience strategy

Business case & reuse

Discovery & research

Stakeholder facilitation

Complex data experiences

Technical fluency

Human-centered AI

Agile delivery

Executive storytelling

Figma

Education

Bachelor's degree or equivalent experience

MBA / MS in Design/Innovation or Product Management

Tools

Azure DevOps

Jira

Figma

Job description

Kyndryl is seeking an Associate Director, Product Experience Lead to drive the product direction for a flagship data and AI experience for a major enterprise customer. You will own the roadmap, backlog, and outcomes, aligning design, engineering and data teams to deliver high-impact solutions.

You will build a phased AI roadmap, partner with a senior designer and a technical program manager, and balance competing priorities to ensure successful delivery while extending the model to other