Product Director: Digital Self-Service & Platform Leadership

Next Frontier Capital; Wilmington (DE); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a Product Director to lead a newly formed Manage & Service group, shaping digital self-service strategy and mobile adoption. You will partner with Data and Operations to reduce phone-driven interactions and drive cross-channel servicing improvements, while guiding a high-performing team of product managers in a fast-paced, omnichannel banking environment.

You will own the app adoption strategy, drive portfolio initiatives for Profile, Account, and Servicing features, and

Qualifications

• 8+ years delivering products, projects, or technology applications.
• Extensive knowledge of product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of lifecycle activities like discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change and managing stakeholders across functions.
• Technical fluency to partner with engineering and architecture leaders on platform strategy.
• Executive presence with a track record of influencing senior stakeholders and aligning teams around standards.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Lead the full product life cycle from planning to delivery and future development.
• Coach the product team on best practices, discovery, ideation, prototyping, and adoption strategies.
• Own product performance and invest in enhancements to meet business objectives.
• Monitor market trends, conduct competitive analysis, and identify differentiation opportunities.
• Define the digital self-service strategy to reduce customer calls and costs.

Skills

Leadership

Product lifecycle

Stakeholder management

Technical fluency

Executive presence

Platform ownership

Job description

Chase is seeking a Product Director to lead a newly formed Manage & Service group, shaping digital self-service strategy and mobile adoption. You will partner with Data and Operations to reduce phone-driven interactions and drive cross-channel servicing improvements, while guiding a high-performing team of product managers in a fast-paced, omnichannel banking environment.

You will own the app adoption strategy, drive portfolio initiatives for Profile, Account, and Servicing features, and