Director of Employee Web & Mobile Experience

Next Frontier Capital; New York (NY); On-site; USD 170,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Director of Employee Experience to own the vision, strategy, and execution for employee web and mobile apps.

You will build a customer‑centric roadmap, lead a team of product managers, and align stakeholders to deliver measurable improvements in employee experience and business outcomes. You will partner with channel leadership to unify operating models across web and mobile channels, translate employee insights into priorities, and drive

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Knowledge of the product development life cycle, technical design, and data analytics.
• Influence adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.
• Demonstrated people leadership experience, including managing and developing product managers.
• Strong cross‑functional leadership skills, with a track record of influencing without authority across design, engineering, operations, and business partners.
• Exceptional executive communication skills, both written and verbal.
• Analytical and customer‑centric approach to product development, using user insights and data to drive decisions.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
• Establishes and continuously refines the multi‑quarter roadmap and prioritization framework for employee web and mobile app products.
• Manages and develops a team of product managers, enabling high‑quality delivery of incremental features with a clear focus on measurable end‑user value.
• Builds proactive partnerships across peer product teams, design, engineering, employee success, and business stakeholders to deliver against strategic priorities.
• Creates and presents executive‑facing materials, such as strategy narratives, roadmaps, and progress updates, to drive alignment, decisions, and sustained sponsorship.
• Partners with channel leadership to unify the experience operating model and define differentiated roles for web and mobile app channels.
• Ensures products are operated in compliance with applicable firmwide standards, controls, and governance requirements.

Skills

Product leadership

Executive communication

Cross-functional leadership

Data analytics

Agile delivery

Stakeholder management

People leadership

Strategy development

Job description

JPMorgan Chase & Co. in New York seeks a Product Director of Employee Experience to own the vision, strategy, and execution for employee web and mobile apps.

You will build a customer‑centric roadmap, lead a team of product managers, and align stakeholders to deliver measurable improvements in employee experience and business outcomes. You will partner with channel leadership to unify operating models across web and mobile channels, translate employee insights into priorities, and drive