VP Product Manager: Self-Service & Security Platform

JPMorgan Chase & Co.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Manager, Vice President, to lead a new Manage & Service team. You will champion scalable self-service capabilities across channels to help customers set up, resolve issues, and maintain confidence in account security.

As a product leader, you will own the customer lifecycle from onboarding to service, guiding launches, gathering feedback, and partnering with Design, Data & Analytics, and Technology to deliver high-quality experiences.

Qualifications

• 5+ years in product management or related domain.
• Deep knowledge of product life cycle, design, and data analytics.
• Lead discovery, ideation, and value management across teams.
• Turn complex problems into clear roadmap priorities and measurable impact.
• Excellent written and verbal communication; strong cross-functional collaboration.

Responsibilities

• Develop a product strategy and vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Drive the product vision and roadmap for key servicing capabilities to drive call volume reduction and improve digital servicing ratio.
• Translate company objectives into actionable team goals and ensure strategic alignment between Channels org and lines of business objectives.
• Improve product performance by analyzing experiment results, metrics, and insights and plan clear iterative enhancements.
• Partner with your quad (Design & Content, Data & Analytics, Technology) and collaborate across teams to influence priorities and build out your roadmap.

Skills

Product management

Lifecycle management

Data analytics

Cross-functional collaboration

Communication

Strategic thinking

Job description

JPMorgan Chase & Co. in New York seeks a Product Manager, Vice President, to lead a new Manage & Service team. You will champion scalable self-service capabilities across channels to help customers set up, resolve issues, and maintain confidence in account security.

As a product leader, you will own the customer lifecycle from onboarding to service, guiding launches, gathering feedback, and partnering with Design, Data & Analytics, and Technology to deliver high-quality experiences.