Senior Product Designer, Family Care Experience (Remote)

Job4Travelers; Spring (TX); Remote; USD 165,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Vision Insurance

Paid Time Off

Job summary

A Place for Mom is seeking a Staff Product Designer to own end-to-end product design for Consumer Experience across a trusted senior care marketplace.

You will collaborate with Product, Engineering, Research, Marketing, Analytics, and Operations to shape user journeys, drive outcomes, and raise design quality through AI-enabled experimentation and pragmatic decision-making. A strong portfolio is required.

Qualifications

• 7+ years of product design experience on complex consumer web, marketplace, healthcare, search, lead-generation, ecommerce, SaaS, CRM, internal-tool, or operations-facing products.

Responsibilities

• Own end-to-end product design for Consumer workstreams, from discovery and journey mapping through prototypes and production-ready design.
• Translate emotionally complex, information-heavy senior care decisions into intuitive workflows.
• Partner with Product, Engineering, Research, Marketing, Analytics, Operations, Sales, and business leaders to define problem framing, success criteria, tradeoffs, and release scope.
• Design for trust, clarity, accessibility, speed, and usability across moments where families need accurate information and confident next steps.
• Use research, analytics, care-seeker conversations, marketing insights, funnel data, frontline team input, product data, and business context to guide design decisions.
• Identify high-leverage opportunities where better consumer experiences can improve family outcomes, provider outcomes, and business performance.
• Communicate design rationale clearly to product teams, engineering partners, marketing partners, operational stakeholders, and senior leaders.
• Help teams understand not only what should ship, but why it matters.
• Apply and extend shared APFM patterns so consumer product surfaces feel coherent across channels and touchpoints.
• Help distinguish consumer-specific design needs from reusable marketplace and design-system patterns.
• Contribute to shared foundations, including interaction patterns, information architecture, accessibility, UX writing, content quality, and craft standards.
• Mentor and raise the bar for other designers through critique, pattern quality, and strong product storytelling, without requiring people-management responsibility.
• Bring a builder's mindset to design: use lightweight prototypes, AI-assisted workflows, and scrappy experiments to make ideas tangible earlier.

Skills

Product design

Systems thinking

Information architecture

UX writing

Cross-functional collaboration

Design storytelling

Prototype & iterate

Tools

Figma

Figma Make

Figma Agents

Claude

ChatGPT

Codex

Cursor

MCP-enabled workflows

v0

Job description

A Place for Mom is seeking a Staff Product Designer to own end-to-end product design for Consumer Experience across a trusted senior care marketplace.

You will collaborate with Product, Engineering, Research, Marketing, Analytics, and Operations to shape user journeys, drive outcomes, and raise design quality through AI-enabled experimentation and pragmatic decision-making. A strong portfolio is required.