Staff Product Designer – AI-Powered Content Experience

Servicenow; San Diego (CA); On-site; USD 150,000 - 262,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow in San Diego, CA is seeking a senior product designer with 8+ years in digital product design for B2B SaaS and B2C products. The role focuses on large-scale content architecture, AI-mediated retrieval, and cross-property consolidation, collaborating with engineering and product management from the start.

The successful candidate will lead design strategy, craft information architectures, and mentor teams in a matrixed organization.

Qualifications

• 8+ years in digital product design for B2B SaaS and B2C.
• Experience designing complex information architectures and UX systems.
• Strong portfolio showing end-to-end design from narrative to high-fidelity.
• Design leadership guiding teams through rapid iteration and feedback loops.
• Ability to articulate UX architecture frameworks to stakeholders.
• Strategic communicator presenting design thinking to senior leadership.
• Experience with learning platforms or AI-native design is a plus.
• BA/BS in Design or related field.
• Experience in full product lifecycle of web/software.

Skills

Product design

B2B/B2C design

UX architecture

Leadership

AI/native design

Figma

Education

BA/BS in Design

Tools

Figma

Job description

ServiceNow in San Diego, CA is seeking a senior product designer with 8+ years in digital product design for B2B SaaS and B2C products. The role focuses on large-scale content architecture, AI-mediated retrieval, and cross-property consolidation, collaborating with engineering and product management from the start.

The successful candidate will lead design strategy, craft information architectures, and mentor teams in a matrixed organization.