Senior Product Designer - Agentic Chat & AI UX

remote work; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

ZoomInfo is seeking a designer to own the end-to-end agent experience within the Agentic Chat surface. You will shape agent behavior, customer interactions, and how the experience proves itself before customers encounter it.

You will design prompts, artifacts, apps, and automations built on context, and integrate cost estimation and credit-approval steps into chat. Collaborate with engineering to ship features and validate readiness with real user feedback.

Qualifications

• Experience designing AI or agentic products where the model behavior is the product.
• Experience running evals for an agent and outlining readiness/post-launch changes.
• Proven ability to ship in code and prototype with AI tools.
• Working understanding of LLMs in production including latency, streaming, tool calls, and failure modes.
• Experience collaborating with engineering to ship features across timelines.

Responsibilities

• Own the agent experience across universal chat, including status, prompts, and results.
• Design interactions for artifacts, apps, and automations built on context.
• Incorporate cost estimation and credit-approval steps into chat flows.
• Establish eval practices to prove readiness before launch and guide changes after feedback.
• Design trust mechanisms for calibration of agent output and handling failure modes.
• Prototype in code, engage in open PRs, and ship proposals into the codebase with engineering.

Skills

AI product design

Agent design

LLMs in production

Cross-functional collaboration

Code prototyping

Job description

ZoomInfo is seeking a designer to own the end-to-end agent experience within the Agentic Chat surface. You will shape agent behavior, customer interactions, and how the experience proves itself before customers encounter it.

You will design prompts, artifacts, apps, and automations built on context, and integrate cost estimation and credit-approval steps into chat. Collaborate with engineering to ship features and validate readiness with real user feedback.