Senior Product Associate: Customer Experience & Benefits

JP Morgan Chase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase in Plano is seeking a Senior Product Associate within Card Customer Experience and Benefits. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

You will own user research support, requirements documentation, and metric tracking across the lifecycle, ensuring an end-to-end, data-driven customer experience.

Qualifications

• 3+ years of experience in product management or a closely related domain
• Proficient knowledge of the product development lifecycle
• Strong data literacy and ability to interpret trends and metrics
• Clear written communication for requirements and user stories
• Ability to collaborate across product, design, technology, research, and analytics

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
• Translate customer needs and market insights into clear product hypotheses and feature concepts
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience
• Support user research activities, journey mapping, and market analysis to inform the product roadmap
• Define and document product requirements, epics, and user stories to enable delivery
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
• Monitor feature performance post-launch and recommend enhancements based on data and feedback
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Job description

JP Morgan Chase in Plano is seeking a Senior Product Associate within Card Customer Experience and Benefits. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

You will own user research support, requirements documentation, and metric tracking across the lifecycle, ensuring an end-to-end, data-driven customer experience.