Product Lead: Customer Experience & Benefits

JPMorgan Chase; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase in Plano, TX is seeking a Senior Product Associate for Card Customer Experience and Benefits. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

Responsibilities include refining requirements, creating epics and user stories, conducting user research, and tracking metrics across the development lifecycle to inform the roadmap and drive measurable

Qualifications

• 3+ years of experience in product management or a closely related domain.
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition.
• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics).
• Strong written communication skills, including creating clear requirements and user stories.
• Ability to collaborate effectively across product, design, technology, research, and analytics partners.

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery.
• Translate customer needs and market insights into clear product hypotheses and feature concepts.
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience.
• Support user research activities, journey mapping, and market analysis to inform the product roadmap.
• Define and document product requirements, epics, and user stories to enable delivery.
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes.
• Monitor feature performance post-launch and recommend enhancements based on data and feedback.
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans.
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality.

Skills

Product lifecycle

Data analytics

Cross-functional collaboration

Requirements definition

User stories

Job description

JPMorgan Chase in Plano, TX is seeking a Senior Product Associate for Card Customer Experience and Benefits. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

Responsibilities include refining requirements, creating epics and user stories, conducting user research, and tracking metrics across the development lifecycle to inform the roadmap and drive measurable