Senior Product Associate, Card Experience & Benefits

JPMorganChase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking a Senior Product Associate for Card Customer Experience and Benefits to partner with product, design, research, data, and technology teams. You will identify opportunities, define solutions, and continuously improve product performance and customer outcomes, from discovery to delivery.

Join a team that shapes customer-facing products and drives outcomes through research and data, ensuring end-to-end customer experiences across benefits and cards.

Qualifications

• 3+ years in product management or a closely related domain.
• Experience with discovery, definition, delivery and iteration.
• Ability to interpret trends and metrics in product data.
• Strong written communication and stakeholder collaboration.

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery.
• Translate customer needs and market insights into clear product hypotheses and feature concepts.
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience.
• Support user research activities, journey mapping, and market analysis to inform the product roadmap.
• Define and document product requirements, epics, and user stories to enable delivery.
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes.
• Monitor feature performance post-launch and recommend enhancements based on data and feedback.
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans.
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality.

Skills

Product lifecycle

User research

Data analytics

Cross-functional collaboration

Written communication

Job description

Chase is seeking a Senior Product Associate for Card Customer Experience and Benefits to partner with product, design, research, data, and technology teams. You will identify opportunities, define solutions, and continuously improve product performance and customer outcomes, from discovery to delivery.

Join a team that shapes customer-facing products and drives outcomes through research and data, ensuring end-to-end customer experiences across benefits and cards.