Senior Product Associate: Customer Experience & Benefits

JP Morgan Chase; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Wellness centers on-site

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JP Morgan Chase in New York seeks a Senior Product Associate for Card Customer Experience and Benefits to shape end‑to‑end customer products. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and improve performance and outcomes.

Responsibilities include supporting user research, defining requirements, tracking metrics, and driving delivery with cross‑functional teams.

Qualifications

• 3+ years of experience in product management or a closely related domain.
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration.
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition.
• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics).
• Strong written communication skills, including creating clear requirements and user stories.
• Ability to collaborate effectively across product, design, technology, research, and analytics partners.

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery.
• Translate customer needs and market insights into clear product hypotheses and feature concepts.
• Consider upstream and downstream impacts of features to protect the end-to‑end customer experience.
• Support user research activities, journey mapping, and market analysis to inform the product roadmap.
• Define and document product requirements, epics, and user stories to enable delivery.
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes.
• Monitor feature performance post‑launch and recommend enhancements based on data and feedback.
• Collaborate with cross‑functional partners to align on scope, priorities, dependencies, and delivery plans.
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality.

Skills

Product lifecycle knowledge

Data analytics literacy

Clear written communication

Cross-functional collaboration

Discovery and requirements definition

Delivery and iteration

Tools

Agile

Job description

JP Morgan Chase in New York seeks a Senior Product Associate for Card Customer Experience and Benefits to shape end‑to‑end customer products. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and improve performance and outcomes.

Responsibilities include supporting user research, defining requirements, tracking metrics, and driving delivery with cross‑functional teams.