Senior Product Associate, Business Banking

JP Morgan Chase; Ohio; On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase is seeking a Senior Product Associate on the Business Banking Relationship Benefits team to drive product development and optimization through user research, metrics analysis, and cross-functional collaboration.

You will translate customer insights into epics and user stories, help map journeys, and measure impact across the product lifecycle to deliver tangible value and improvements for our business clients.

Qualifications

• Formal training or certification on product engineering concepts and 3+ years applied experience.
• Basic knowledge of the product lifecycle: discovery, design, build, test, and measure.
• Developing knowledge of data and analytics.
• Proficiency with MS Office and practical experience with large language models and AI-assisted tools.
• Strong written and verbal communication skills, including the ability to present to leaders and business partners.

Responsibilities

• Partner with the Product Manager to identify new product opportunities through user research and discovery.
• Consider and plan for upstream and downstream implications of new product features on the overall product experience.
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features.
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle.
• Write requirements, epics, and user stories to support product development.
• Collaborate with cross-functional partners to align on priorities, dependencies, and delivery timelines.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance existing products based on data and customer feedback.

Skills

Product engineering concepts

Product lifecycle knowledge

Data analytics

MS Office / Microsoft applications

AI-assisted tools

Communication skills

Job description

JP Morgan Chase is seeking a Senior Product Associate on the Business Banking Relationship Benefits team to drive product development and optimization through user research, metrics analysis, and cross-functional collaboration.

You will translate customer insights into epics and user stories, help map journeys, and measure impact across the product lifecycle to deliver tangible value and improvements for our business clients.