Senior Product Associate – Claims & Disputes, Drive Impact

Testing Site - JPMC; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase, a leading financial services firm, seeks a Senior Product Associate in Columbus, OH, to drive product development and optimization within the Claims and Disputes group. You will work with cross-functional teams, leverage user research, and help shape roadmaps that meet customer needs and business goals.

You will collaborate with engineering to balance delivery with technology enablement, contributing to a robust product strategy and lifecycle oversight.

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience writing technical stories in JIRA/Confluence using industry standard notations.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.

Skills

Product management

SDLC/Agile

Data analytics

JIRA/Confluence

Requirements writing

Tools

JIRA

Confluence

Job description

Chase, a leading financial services firm, seeks a Senior Product Associate in Columbus, OH, to drive product development and optimization within the Claims and Disputes group. You will work with cross-functional teams, leverage user research, and help shape roadmaps that meet customer needs and business goals.

You will collaborate with engineering to balance delivery with technology enablement, contributing to a robust product strategy and lifecycle oversight.