Senior Product Associate - Claims & Disputes Operations

Testing Site - JPMC; Columbus (OH); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

Testing Site - JPMC is seeking a Senior Product Associate in Claims Dispute and Fraud Operations to shape strategy and drive roadmaps that impact customers and the business.

You will collaborate with cross-functional teams, conduct user research, analyze metrics, and write epics and stories to guide product development across the lifecycle.

Join a fast-paced, data-driven environment within a global financial organization, applying Agile practices to deliver secure, scalable solutions.

Qualifications

• 3+ years of experience in product management or a relevant domain.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience writing technical stories in JIRA/Confluence using industry standard notations.
• Understanding of software development methodologies and practices (SDLC, Agile, Scrum, Alteryx, etc.)

Responsabilités

• Partners with the Product Manager to identify new product opportunities through user research and discovery.
• Considers upstream and downstream implications of new features on the product experience.
• Supports user research, journey mapping, and market analysis to inform the strategic roadmap.
• Analyzes product metrics across the development life cycle (time, cost, quality).
• Writes requirements, epics, and user stories to support product development.
• Collaborates with Engineering to balance business delivery, tech enablement, and operations.
• Supports overall product life cycle through planning, execution and future development.

Connaissances

Product lifecycle

User research

Data analytics

JIRA/Confluence

Agile/SDLC

Requirements writing

Outils

JIRA

Confluence

Description du poste

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Claims Dispute and Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Work collaboratively with Engineering teams to ensure roadmaps strike the right balance between business delivery, technology enablement and operations work
• Help with overall product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience writing technical stories in JIRA/confluence using industry standard notations
• An understanding of software development methodologies and practices (SDLC, Agile, Scrum, Alteryx, etc.