Senior Product Associate - Customer Journey Innovator

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus, OH is seeking a Senior Product Associate to support Becoming a Customer initiatives. You will collaborate with Product Managers and cross-functional teams to develop and optimize features for account opening journeys, guided by user research and feedback.

You will document requirements, write user stories, and help translate business needs into actionable plans while maintaining delivery hygiene across sprints and dependencies.

Qualifications

• 3+ years of experience in product management or relevant domain.
• Proficient knowledge of the product development life cycle.
• Experience in life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Strong organizational skills to track items across multiple workstreams.
• Strong attention to detail in project documentation and deliverables.

Responsibilities

• Partners with the Product Manager to identify new product opportunities via user research and discovery.
• Plans upstream and downstream implications of new features on the product experience.
• Supports user research, journey mapping and market analysis to inform the roadmap.

Skills

Product management

Product life cycle

Discovery

Requirements definition

Data analytics

Organizational skills

Attention to detail

Email management

Agile

Stakeholder communication

Tools

Jira

Align

Microsoft Excel

Confluence

Outlook

AI tools

Job description

JPMorgan Chase & Co. in Columbus, OH is seeking a Senior Product Associate to support Becoming a Customer initiatives. You will collaborate with Product Managers and cross-functional teams to develop and optimize features for account opening journeys, guided by user research and feedback.

You will document requirements, write user stories, and help translate business needs into actionable plans while maintaining delivery hygiene across sprints and dependencies.