Senior Product Associate - Loyalty Benefits

Testing Site - JPMC; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking a Senior Product Associate for the Benefits Experience team to drive continuous product innovation and deliver customer-focused features for Card member and Commerce Benefits.

You will write Agile user stories, groom backlogs, partner with Scrum teams, and coordinate with business, design, and technology partners to prioritize delivery.

This role emphasizes collaboration, fast-paced execution, and a strong eye for detail in a dynamic digital ecosystem.

Qualifications

• 3+ years of digital product management experience.
• Experience with Agile product development techniques and practices, including Jira and Confluence.
• Strong attention to detail and ability to work with cross-functional teams.
• Comfortable in fast-paced environments with tight deadlines.
• Ability to influence and partner across product, technology, data and design.

Responsibilities

• Gather and refine requirements in Jira to align with customer and business priorities.
• Work with Scrum teams to create requirements, prioritize backlog, and ensure features meet acceptance criteria.
• Collaborate in an Agile environment to develop phased delivery and go-to-market plans with partners.
• Lead workstreams with partners across strategy, product, design, technology, finance, controls, ops, and marketing.
• Maintain knowledge of user insights and journeys to refine backlog.
• Manage stakeholder expectations through clear communication and partnerships.

Skills

Digital product management

Agile methodologies

Jira & Confluence

Tools

Jira

Confluence

Job description

We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money.

As a Senior Product Associate in the Benefits Experience team, you will contribute to continuous product innovation and delivery that will build and manage relationships, and find ways to prioritize, execute and deliver on key priorities of the team. Your primary role will be to develop features and capabilities focusing on Card member and Commerce Benefits. You will solve customer problems, write Agile user stories, groom the backlog, prepare sprints for development, and contribute to the overall vision of the product.

Job responsibilities:

• Gather and refine requirements in Jira to navigatevalue in accordance with customer and business stakeholder priorities.
• Work closely with Scrum teams to create requirements, prioritize the backlog, review in-sprint progress and ensure features meet all acceptance criteria and are ready for production
• Work in an Agile development environment to develop phased delivery and go-to-market plans in partnership with partners
• Lead workstreams with partners (strategy, product, design, technology, finance, controls, ops, marketing) on prioritization of delivery and innovation roadmaps
• Maintain deep knowledge of user experience insights and journeys and use analysis to anticipate trends and absorb best practices to continuously refine backlog.
• Manage stakeholder expectations through strong communications and effective partnerships

Required qualifications, capabilities, and skills:

• 3+ years of digital product management experience
• Experience with Agile product development techniques and practices, including Jira and Confluence
• Strong attention to detail and comfort working highly cross functional teams
• Comfortable operating in fast-paced environments with tight deadlines
• Ability to influence and partner / collaborate to drive cross-functional teams with multiple stakeholders, including team members across product, technology, data and design
• Ability to actively work within a team environment while taking individual responsibility
• Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.