Senior Product Associate, Card Customer Experience and Benefits

JP Morgan Chase; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JP Morgan Chase in Plano is seeking a Senior Product Associate within Card Customer Experience and Benefits. You will partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

You will own user research support, requirements documentation, and metric tracking across the lifecycle, ensuring an end-to-end, data-driven customer experience.

Qualifications

• 3+ years of experience in product management or a closely related domain
• Proficient knowledge of the product development lifecycle
• Strong data literacy and ability to interpret trends and metrics
• Clear written communication for requirements and user stories
• Ability to collaborate across product, design, technology, research, and analytics

Responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
• Translate customer needs and market insights into clear product hypotheses and feature concepts
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience
• Support user research activities, journey mapping, and market analysis to inform the product roadmap
• Define and document product requirements, epics, and user stories to enable delivery
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
• Monitor feature performance post-launch and recommend enhancements based on data and feedback
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Job description

You’ll help shape customer-facing products end to end, from discovery through delivery, using research, data, and strong partnership. Join a team where your work directly improves how customers experience and use their benefits.

As a Senior Product Associate in Card Customer Experience and Benefits, you partner with product, design, research, data, and technology to identify opportunities, define solutions, and continuously improve product performance and customer outcomes.

Job responsibilities

• Partner with the Product Manager to identify and validate new product opportunities through user research and discovery
• Translate customer needs and market insights into clear product hypotheses and feature concepts
• Consider upstream and downstream impacts of features to protect the end-to-end customer experience
• Support user research activities, journey mapping, and market analysis to inform the product roadmap
• Define and document product requirements, epics, and user stories to enable delivery
• Track and evaluate product metrics across the development lifecycle, including time, cost, and quality outcomes
• Monitor feature performance post-launch and recommend enhancements based on data and feedback
• Collaborate with cross-functional partners to align on scope, priorities, dependencies, and delivery plans
• Contribute to ongoing process improvements that increase product team effectiveness and execution quality

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a closely related domain
• Proficient knowledge of the product development lifecycle, including discovery, definition, delivery, and iteration
• Demonstrated experience with product lifecycle activities such as customer discovery and requirements definition
• Working knowledge of data analytics concepts and strong data literacy (ability to interpret trends and metrics)
• Strong written communication skills, including creating clear requirements and user stories
• Ability to collaborate effectively across product, design, technology, research, and analytics partners

Preferred qualifications, capabilities, and skills

• Experience supporting customer-facing digital products with measurable adoption and engagement goals
• Familiarity with experimentation and measurement approaches (for example, A/B testing or test-and-learn)
• Experience using customer insights (research, feedback, journey maps) to influence prioritization and roadmap decisions
• Comfort working in agile delivery environments and participating in ceremonies and backlog refinement
• Strong organizational skills to manage multiple priorities and stakeholder inputs

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.