Senior Process Transformation Director

ADP; Parsippany-Troy Hills (NJ); Hybrid; USD 115,000 - 214,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP is seeking a Continuous Improvement Director in Parsippany, NJ and Alpharetta, GA. This hybrid role focuses on planning, executing, and implementing process improvements across NAS - Operations, driving data-driven decisions and ROI-focused initiatives.

You will lead cross-functional projects, develop metrics, and liaise with multiple departments to advance process performance and service quality. Strong communication and change-management skills are essential.

Qualifications

• Strong problem-solving and data-driven decision making.
• Experience identifying root causes using data and interviews.
• Expertise in process improvement and change management.
• Proven ability to lead cross-functional teams.

Responsibilities

• Gather insights to understand business processes.
• Develop metrics for process and service measurement and root-cause analysis.
• Serve as liaison between departments to identify quick wins and longer-term solutions.
• Articulate problems, analyze data, summarize findings and recommendations.
• Map processes in detail using Visio or similar.
• Build simple business cases including ROI calculations.
• Lead meetings with clear agendas and avoid scope creep.
• Resolve conflicts and drive outcomes for business success.

Skills

Problem solving

Analytical skills

Excel

Stakeholder analysis

Change management

Process improvement

Communication skills

Project management

Education

Bachelor's degree in Industrial Engineering or similar

Tools

MS Visio

Tableau

Job description

ADP is seeking a Continuous Improvement Director in Parsippany, NJ and Alpharetta, GA. This hybrid role focuses on planning, executing, and implementing process improvements across NAS - Operations, driving data-driven decisions and ROI-focused initiatives.

You will lead cross-functional projects, develop metrics, and liaise with multiple departments to advance process performance and service quality. Strong communication and change-management skills are essential.