Senior Tech & Operations Transformation Lead

ADP; Florham Park (NJ); On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Match

Wellness Program

Disability (Short & Long-Term)

Volunteer Time Off

Holidays & Personal Days

Job summary

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations. You will drive multiple programs across technology, process, and organizational domains, partnering with leaders, product teams, engineers, and operations to deliver measurable outcomes.

The ideal candidate blends program management expertise with technical acumen, navigating complex environments, simplifying processes, and driving adoption.

Qualifications

• Bachelor’s degree or equivalent experience.
• 8+ years of program management experience leading complex, cross-functional initiatives.
• Ability to manage multiple large-scale workstreams simultaneously.
• Strong understanding of technology platforms, systems integration, and enterprise applications.
• Proven success driving business transformation, process improvement, and organizational change.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead a portfolio of strategic initiatives from planning through implementation and adoption.
• Manage multiple workstreams simultaneously across disparate business and technology domains.
• Develop program roadmaps, governance models, success metrics, and executive-level reporting.
• Proactively identify and manage risks, dependencies, resource constraints, and decision points.
• Drive alignment across stakeholders to ensure successful delivery of business objectives.
• Partner with Product, Engineering, Architecture, Data, and Operations teams to deliver technology-enabled solutions.
• Develop a strong understanding of business processes, systems, integrations, and operational dependencies.
• Evaluate opportunities to leverage technology, automation, and process improvements to increase efficiency and effectiveness.
• Translate business needs into scalable solutions that improve associate and client experiences.
• Identify and eliminate duplicate processes, tools, and activities across functions.
• Lead efforts to simplify workflows, standardize practices, and reduce operational complexity.
• Use data, metrics, and stakeholder insights to prioritize improvement opportunities.
• Champion a culture of continuous improvement, operational excellence, and accountability.
• Build strong relationships and influence stakeholders across all levels of the organization.
• Communicate program strategy, progress, risks, and outcomes to executive leadership.
• Lead organizational change efforts that drive adoption and sustained business impact.
• Serve as a trusted advisor and escalation point for complex program challenges.
• Establish clear success measures and business outcomes for all initiatives.
• Monitor adoption, operational performance, financial impact, and customer experience metrics.
• Develop business cases and support prioritization of investments based on strategic value.
• Maintain accountability for outcomes, not just project completion.

Skills

Program management

Stakeholder management

Executive communication

Agile / Lean

Problem solving

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Cloud platforms

Enterprise applications

Job description

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations. You will drive multiple programs across technology, process, and organizational domains, partnering with leaders, product teams, engineers, and operations to deliver measurable outcomes.

The ideal candidate blends program management expertise with technical acumen, navigating complex environments, simplifying processes, and driving adoption.