Strategic Tech & Operations Program Lead

ADP; Augusta (GA); On-site; USD 87,000 - 162,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Matched retirement savings

Wellness program

Short- and long-term disability

Charitable contribution match

Holidays

Personal days

Paid volunteer time off

Job summary

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations in Augusta, GA. The role will drive multiple concurrent programs across technology, process, and organizational domains, ensuring initiatives align with business priorities and deliver measurable outcomes.

You will partner with product teams, engineers and stakeholders to deliver technology-enabled solutions, develop roadmaps and governance, and manage risks

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of program management experience leading complex, cross-functional initiatives.
• Demonstrated ability to manage multiple large-scale workstreams simultaneously.
• Strong understanding of technology platforms, systems integration, and enterprise applications.
• Proven success driving business transformation, process improvement, and organizational change.
• Exceptional communication, stakeholder management, and executive presentation skills.

Responsibilities

• Lead a portfolio of strategic initiatives from planning through implementation and adoption.
• Manage multiple workstreams simultaneously across disparate business and technology domains.
• Develop program roadmaps, governance models, success metrics, and executive-level reporting.
• Proactively identify and manage risks, dependencies, resource constraints, and decision points.
• Drive alignment across stakeholders to ensure successful delivery of business objectives.
• Partner with Product, Engineering, Architecture, Data, and Operations teams to deliver technology-enabled solutions.
• Develop a strong understanding of business processes, systems, integrations, and operational dependencies.
• Evaluate opportunities to leverage technology, automation, and process improvements to increase efficiency and effectiveness.
• Translate business needs into scalable solutions that improve associate and client experiences.
• Identify and eliminate duplicate processes, tools, and activities across functions.
• Lead efforts to simplify workflows, standardize practices, and reduce operational complexity.
• Use data, metrics, and stakeholder insights to prioritize improvement opportunities.
• Champion a culture of continuous improvement, operational excellence, and accountability.
• Build strong relationships and influence stakeholders across all levels of the organization.
• Communicate program strategy, progress, risks, and outcomes to executive leadership.
• Lead organizational change efforts that drive adoption and sustained business impact.
• Serve as a trusted advisor and escalation point for complex program challenges.
• Establish clear success measures and business outcomes for all initiatives.
• Monitor adoption, operational performance, financial impact, and customer experience metrics.
• Develop business cases and support prioritization of investments based on strategic value.
• Maintain accountability for outcomes, not just project completion.

Skills

Program management

Stakeholder management

Executive communication

Analytical thinking

Problem solving

Decision making

Education

Bachelor's degree or equivalent experience

Tools

Cloud platforms

CRM systems

Service technologies

Job description

ADP is seeking a Senior Program Manager to lead strategic technology and operational transformation initiatives within Service Operations in Augusta, GA. The role will drive multiple concurrent programs across technology, process, and organizational domains, ensuring initiatives align with business priorities and deliver measurable outcomes.

You will partner with product teams, engineers and stakeholders to deliver technology-enabled solutions, develop roadmaps and governance, and manage risks