Senior Process Support Engineer – Semiconductor Equipment

Applied Materials; Phoenix (AZ); On-site; USD 108,000 - 148,500; Full time

Job summary

Applied Materials is seeking a Process Support Engineer to provide on‑site customer support, diagnose complex systems, and help develop leading‑edge semiconductor fabrication processes. You will design experiments, analyze data, and report findings to support engineering decisions and customer success.

The role emphasizes collaboration with customers and internal teams, strong communication, and the ability to lead small projects while applying best practices and technical knowledge to deliver

Qualifications

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics or related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders.
• Communication proficiency in English language.

Responsibilities

• Provide high‑visibility customer support through on‑site installations, system diagnoses, and the service and repair of complex systems and equipment.
• Work closely with the customer to develop leading‑edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices.
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics and compile reports with high‑level conclusions on technically challenging process engineering experiments.
• Troubleshoot complex problems; perform multiple root cause analyses; and resolve a variety of difficult process engineering and customer product issues.
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements.

Skills

Interpersonal skills

Communication skills

English proficiency

Customer support

Education

Bachelor's degree in chemistry/physics/materials/electrical engineering or related field

Master's degree or PhD in a related field (preferred)

Job description

Applied Materials is seeking a Process Support Engineer to provide on‑site customer support, diagnose complex systems, and help develop leading‑edge semiconductor fabrication processes. You will design experiments, analyze data, and report findings to support engineering decisions and customer success.

The role emphasizes collaboration with customers and internal teams, strong communication, and the ability to lead small projects while applying best practices and technical knowledge to deliver