Senior Process Support Engineer (Semiconductors)

Applied Materials; Austin (TX); On-site; USD 120,000 - 148,500; Full time

Job summary

Applied Materials is seeking a Process Support Engineer (PSE) in Austin, TX to guide products through their lifecycle, provide on-site customer support, diagnose systems and repair equipment for leading semiconductor manufacturing. You will work with customers and R&D to develop cutting-edge processes, perform DOE experiments, analyze data, and report conclusions.

Strong communication and collaboration with stakeholders are essential.

Qualifications

• Bachelor’s degree in chemistry, physics, materials engineering, electrical engineering, optoelectronics or related field.
• 4–7 years of experience in the semiconductor fab or equipment industry.
• Strong interpersonal and communication skills to explain sensitive information and work to build consensus among project stakeholders.
• Communication proficiency in English.

Responsibilities

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment.
• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices.
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments.
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues.
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust.
• Apply your growing knowledge of best practices to offer a new perspective using existing solutions.
• Serve as a resource for junior colleagues and a liaison between the customer and business unit; you may also lead small projects with manageable risks and resource requirements

Skills

Interpersonal skills

English proficiency

Communication

Problem solving

Education

Bachelor’s degree in chemistry/physics/materials/electrical/optoelectronics

Master’s or PhD preferred

Job description

Applied Materials is seeking a Process Support Engineer (PSE) in Austin, TX to guide products through their lifecycle, provide on-site customer support, diagnose systems and repair equipment for leading semiconductor manufacturing. You will work with customers and R&D to develop cutting-edge processes, perform DOE experiments, analyze data, and report conclusions.

Strong communication and collaboration with stakeholders are essential.