Hybrid Training & Process Standards Specialist III

Ahold Delhaize USA; Milford Terrace (NC); Hybrid; USD 106,000 - 160,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Ahold Delhaize USA is seeking a Specialist III to develop, communicate, and publish commercial training programs. You will manage training completion, onboard new associates, and partner with hiring managers across the commercial organization to align skills with role expectations.

The role focuses on change management, content governance, and cross-brand collaboration, delivering effective training resources, SOP updates, and measurable learning outcomes.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5-7 years managing cross-functional training and process improvement initiatives, process standards, and onboarding solutions.
• PROSCI Certification or willing to obtain within 6 months of hire.
• Ability to leverage adult learning and instructional design methodologies.
• Ability to create process documentation for assigned functional areas, guiding SOP development, standard updates, and process mapping.
• Self-motivated to meet multiple deadlines and business objectives with minimal supervision.
• Ability to build effective relationships with all levels of leadership and peers to ensure alignment and commitment.
• Exceptional presentation, oral and written communications skills, with the ability to gather and synthesize information from a variety of sources.
• Proficient at influencing others without authority and leverages a consultative approach.
• Use of the ADDIE process and Adobe Captivate or similar development platforms.
• Proficient in Microsoft Outlook, Teams, Word, PowerPoint, SharePoint, LMS and Excel

Responsibilities

• Develop and publish training programs and resources across the commercial organization.
• Onboard associates new to roles and manage training completion and metrics.
• Partner with hiring managers to align training plans with role requirements.
• Lead governance of content, version control, and cross-brand alignment.
• Maintain documentation repositories and SharePoint knowledge center.
• Translate complex commercial concepts into clear training materials and drive improvements.
• Support training events with logistics and documentation.

Skills

Cross-functional training

Process improvement

Change management

Adult learning

Instructional design

Training content management

SOP development

Stakeholder management

Project management

Education

Bachelor's degree

Master's degree preferred

Tools

Adobe Captivate

SharePoint

LMS

Excel

PowerPoint

Job description

Ahold Delhaize USA is seeking a Specialist III to develop, communicate, and publish commercial training programs. You will manage training completion, onboard new associates, and partner with hiring managers across the commercial organization to align skills with role expectations.

The role focuses on change management, content governance, and cross-brand collaboration, delivering effective training resources, SOP updates, and measurable learning outcomes.