Continuous Improvement Analyst

Norwegian Cruise Line Ltd.; Miami (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Continuous Improvement Analyst in Miami to partner with Vessel Operations. You will transform large datasets into actionable insights, build dashboards, and support fleet optimization initiatives.

The role requires 2 years in business process analytics or related fields, strong Excel/Tableau skills, and the ability to communicate complex results to leadership. Travel to ships and yards up to 15% is expected.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 2 years experience in Business Process roles or analytics.
• Strong ability to transform data into actionable insights for leadership.
• Proficient with BI tools (Tableau/Power BI) and Excel modeling.

Responsibilities

• Assist in executing Vessel Operations strategy and annual planning.
• Analyze large datasets to identify trends, gaps, and improvement opportunities.
• Design and maintain dashboards and reporting solutions (Tableau, Power BI, Excel).
• Develop financial and operational analyses to quantify impact and savings opportunities.

Skills

Tableau

Power BI

SQL

Excel

Data visualization

Financial analysis

KPI development

Education

Bachelor's Degree

Tools

Snowflake

SQL databases

Excel

Job description

## Continuous Improvement AnalystApply: Miami, Florida: Full time: Posted Yesterday: JR02736**GROW YOUR CAREER WITH US** At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! **APPLY ONLINE** If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.**JOB SUMMARY:*** Responsible for the analytical and project management of the Optimization Department of Vessel Operations, consisting of the Project Management, Business Analytics & Continuous Improvement, Data Science and Digitalization teams of the group.* Role is a partner to the Vessel Operations responsible for ensuring a fleet optimization BPO Support for all relevant operational areas, dry-docks, in-service projects, and strategic initiatives.* The Continuous Improvement Analyst acts as analytical support to Operations Teams, Newbuild on matters related to Fleet Optimization driving KPI's. **POSITION RESPONSIBILITIES:*** Assist with executing the strategy for Vessel Operations and assist with the development of annual strategy, create and lead Continuous Improvement Initiatives.* Analyze large and complex operational and financial datasets to identify trends, anomalies, performance gaps, and opportunities for improvement. Transform raw data from multiple business systems into structured, decision-ready insights for operational teams and senior leadership.* Design, develop, and maintain interactive dashboards and reporting solutions using Tableau, Power BI, Excel, or similar business intelligence tools. Create intuitive visualizations that allow stakeholders to monitor KPIs, compare performance across business units, and quickly identify areas requiring attention.* Build automated analytical reporting processes that reduce manual data preparation and improve the accuracy and consistency of recurring reports. Work with large datasets from sources such as Snowflake, SQL databases, Excel files, and operational systems to create scalable reporting solutions.* Leverage artificial intelligence tools to improve analytical workflows and productivity, including data cleaning, data interpretation, formula development, query support, research, and summarization. Candidates should be comfortable using AI-assisted tools responsibly to accelerate analysis while validating outputs for accuracy and business relevance.* Develop financial and operational analyses to evaluate costs, utilization, efficiency, performance, and potential savings opportunities. Apply financial and data analytics techniques to quantify business impact and translate findings into clear recommendations.* Integrate and standardize data from multiple departments and systems by identifying inconsistencies, establishing common definitions, and developing repeatable analytical structures. Support the creation of standardized KPIs and reporting methodologies that provide leadership with a consistent view of business performance.* Partner with business stakeholders to translate operational questions into measurable analytical solutions, including dashboards, data models, recurring reports, and ad hoc analyses.**DEGREE TYPE:*** Bachelor's Degree. **FIELD(S) OF STUDY:EXPERIENCE:*** Minimum 2 years experience working in Business Process roles. **COMPETENCIES & SKILLS:*** Excellent written and verbal communication skills, with the ability to communicate clearly and precisely at all organizational levels.* Strong interpersonal skills to interact effectively with management, internal teams, and external customers.* Ability to build and maintain effective relationships within the company and with external stakeholders.* Strong planning capabilities to identify and prioritize strategies and activities, ensuring deadlines are met to support overall business needs.* Excellent organizational and presentation skills.* Highly customer-service oriented, ensuring customer needs and expectations are met.* Strong decision-making skills, able to evaluate the relative costs and benefits of potential actions to choose the most appropriate one.* Creative thinker with a strategic mindset to develop innovative solutions.* Detail-oriented with excellent analytical, financial, and spreadsheet modeling skills.* Ability to read, analyze, and interpret scientific, engineering, and technical journals, financial reports, legal documents, and government regulations.* Knowledge of the hospitality industry, current market trends, and economic factors, preferably within an international organization.* Familiarity with the Capital planning process, budget approval, reconciliation, and reporting.* Understanding of engineering concepts, design theories, and technical drawings to assist in special projects and dry dock planning is preferred.* Understanding of accounting rules for expense and capital activities.* Proficiency in MS Word, Excel, PowerPoint, Tableau, Visio, Data-Science developments, and Project.* Ability to travel to and from ships, shipyards, and vendor facilities (up to 15%). **CERTIFICATIONS & LICENSES:*** PMP preferred and Six Sigma.