Senior Process Optimization & Documentation Analyst

BC Forward; Charlotte (NC); On-site; USD 124,000 - 168,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Inclusive culture

Cutting-edge tech exposure

Job summary

BCforward is seeking a Senior Business Process Analyst / Process Documentation Analyst for an onsite contract in Charlotte, NC or Jacksonville, FL. The 11‑month role offers a pay rate of $70.23 per hour on a W2 basis.

You will document current and future state processes, define roles and responsibilities, and seek automation opportunities while partnering with cross‑functional teams to drive adoption and governance.

Qualifications

• 7+ years in process documentation, technical writing, or business process analysis.
• Experience with Application Security Assessment.
• Strong analytics using Excel, Power Query, Tableau for data extraction.
• Proficiency with Visio, PowerPoint, SharePoint, and Confluence for process docs.
• Ability to manage data across multiple systems and collaborate with stakeholders.

Responsibilities

• Document current and future state process maps for end-to-end workflows.
• Evaluate workflow clarity, completeness, and scalability across governance.
• Identify gaps and opportunities for improvement.
• Define roles, responsibilities, and RACI across activities.
• Explore automation opportunities for workflows and controls.
• Partner with application managers and engineering to drive adoption.
• Extract and analyze data to identify trends and insights.
• Collaborate with data analysts to align reporting and dashboards.
• Support audit activities by ensuring process documentation and governance.
• Maintain central repositories for documentation and workflow charts.

Skills

Process documentation

Technical writing

Business process analysis

Cross-functional collaboration

Analytical skills

Tools

Excel

Power Query

Tableau

Visio

PowerPoint

SharePoint

Confluence

Job description

BCforward is seeking a Senior Business Process Analyst / Process Documentation Analyst for an onsite contract in Charlotte, NC or Jacksonville, FL. The 11‑month role offers a pay rate of $70.23 per hour on a W2 basis.

You will document current and future state processes, define roles and responsibilities, and seek automation opportunities while partnering with cross‑functional teams to drive adoption and governance.