Senior Business Process Analyst / Process Documentation Analyst

BC Forward; Charlotte (NC); On-site; USD 124,000 - 168,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Inclusive culture

Cutting-edge tech exposure

Job summary

BCforward is seeking a Senior Business Process Analyst / Process Documentation Analyst for an onsite contract in Charlotte, NC or Jacksonville, FL. The 11‑month role offers a pay rate of $70.23 per hour on a W2 basis.

You will document current and future state processes, define roles and responsibilities, and seek automation opportunities while partnering with cross‑functional teams to drive adoption and governance.

Qualifications

• 7+ years in process documentation, technical writing, or business process analysis.
• Experience with Application Security Assessment.
• Strong analytics using Excel, Power Query, Tableau for data extraction.
• Proficiency with Visio, PowerPoint, SharePoint, and Confluence for process docs.
• Ability to manage data across multiple systems and collaborate with stakeholders.

Responsibilities

• Document current and future state process maps for end-to-end workflows.
• Evaluate workflow clarity, completeness, and scalability across governance.
• Identify gaps and opportunities for improvement.
• Define roles, responsibilities, and RACI across activities.
• Explore automation opportunities for workflows and controls.
• Partner with application managers and engineering to drive adoption.
• Extract and analyze data to identify trends and insights.
• Collaborate with data analysts to align reporting and dashboards.
• Support audit activities by ensuring process documentation and governance.
• Maintain central repositories for documentation and workflow charts.

Skills

Process documentation

Technical writing

Business process analysis

Cross-functional collaboration

Analytical skills

Tools

Excel

Power Query

Tableau

Visio

PowerPoint

SharePoint

Confluence

Job description

Job Title: Senior Business Process Analyst / Process Documentation Analyst

Location: Charlotte, NC / Jacksonville, FL - Onsite required.

Duration: Contract - 11 months

Pay Range: $70.23/hr (W2)

Job ID: 408973

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long‑term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

Responsibilities

• Document current and future state process maps to standardize and maintain end‑to‑end application management workflows and procedures.
• Evaluate existing workflow processes for clarity, completeness, and scalability across application governance.
• Identify gaps and improvement opportunities.
• Define and document roles, responsibilities, ownership, and RACI across application management activities.
• Explore and recommend automation opportunities for workflows and controls.
• Partner with Application Managers, engineering, and service management stakeholders to drive process adoption and alignment.
• Extract, consolidate, and analyze data from multiple systems to identify trends and provide actionable insights.
• Collaborate with data analysts to align reporting, dashboards, and risk analysis outputs.
• Support audit activities by ensuring processes are properly documented and governance standards are met.
• Maintain central repositories for documentation and workflow charts.

Required Skills & Qualifications

• 7+ years in process documentation, technical writing, or business process analysis.
• Application Security Assessment experience.
• Strong analytical skills with Excel, Power Query, Tableau, or similar tools for data extraction and analysis.
• Proficiency creating process documentation and workflow diagrams using Visio, PowerPoint, SharePoint, and Confluence.
• Ability to manage data across multiple systems and spreadsheet-driven processes.
• Demonstrated ability to influence and collaborate with cross‑functional stakeholders.
• Strong organizational skills and attention to detail in complex environments.
• Ability to drive clarity and structure in ambiguous or evolving processes.

Preferred Skills:

• Experience with application governance and lifecycle management, including policies, standards, processes, and systems.
• Understanding of risk frameworks and experience supporting audits or working within risk/compliance environments.
• Familiarity with patch management and remediation workflows.
• Background in technology, infrastructure, or engineering organizations.
• Experience partnering with data analytics teams and working with dashboards and reporting tools.
• Experience in transformation or process optimization environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers.

When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting‑edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.