Senior Business Analyst

BC Forward; Charlotte (NC); Hybrid; USD 63,000 - 85,000; Full time

Job summary

BCforward is seeking a Senior Business Analyst to join our Agile technology delivery team supporting Merchant capabilities and strategic initiatives. The ideal candidate will translate complex business needs into clear, actionable requirements and deliver end-to-end solutions.

Requirements include 7+ years of BA experience in technology delivery, Agile delivery with Jira, and strong skills in requirements gathering, APIs, data flows, and cross-team collaboration. Hybrid Charlotte, NC location.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years of Business Analysis experience supporting technology delivery initiatives.
• Experience in Agile delivery environments using Jira or similar tools.
• Proficiency in gathering, analyzing, documenting, and validating business and technical requirements.
• Strong understanding of system integrations, APIs, data flows, and cross-application dependencies.

Responsibilities

• Lead requirements elicitation, analysis, documentation, and validation for Merchant capabilities.
• Create user stories, acceptance criteria, process flows, and business requirements documentation.
• Analyze system interactions, APIs, data flows, and cross-application dependencies across upstream and downstream systems.
• Drive backlog refinement, delivery planning, testing strategy support, and release readiness activities.
• Facilitate workshops, requirements sessions, and cross-functional discussions to resolve issues and align outcomes.
• Support solution validation and operational improvements post-release.
• Proactively identify risks, manage competing priorities, and drive progress in a fast-paced Agile environment.

Skills

Business analysis

Agile delivery

Jira

Requirements gathering

API/data integration

Stakeholder management

Process mapping

Education

Bachelor's degree

Tools

Jira

Job description

Job Title: Senior Business AnalystLocation: Charlotte, NCDuration: Contract - 12 monthsPay Range: $53.55/hr (W2)Job ID: 408881

About BCforwardBCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job DescriptionWe are seeking a Senior Business Analyst to join our Agile technology delivery team supporting Merchant capabilities and strategic initiatives. The ideal candidate will have strong experience in business analysis, product thinking, and technical solutioning across integrated enterprise ecosystems and a proven ability to translate complex business needs into clear, actionable requirements and deliver solutions end to end.

Responsibilities

Lead requirements elicitation, analysis, documentation, and validation for Merchant capabilities.Create user stories, acceptance criteria, process flows, and business requirements documentation.Analyze system interactions, APIs, data flows, and cross-application dependencies across upstream and downstream systems.Perform impact assessments and coordinate requirements across multiple teams and applications.Drive backlog refinement, delivery planning, testing strategy support, and release readiness activities.Facilitate workshops, requirements sessions, and cross-functional discussions to resolve issues and align outcomes.Support solution validation and operational improvements post-release.Proactively identify risks, manage competing priorities, and drive progress in a fast-paced Agile environment.

Required Skills & Qualifications

Bachelor's degree or equivalent work experience.7+ years of Business Analysis experience supporting technology delivery initiatives.Experience in Agile delivery environments using Jira or similar tools.Proficiency in gathering, analyzing, documenting, and validating business and technical requirements.Strong understanding of system integrations, APIs, data flows, and cross-application dependencies.Experience writing user stories, acceptance criteria, and process documentation.Experience performing impact assessments and coordinating multi-team requirements.Ability to manage competing priorities and deliver results in a fast-paced environment.Proficiency with Microsoft Office.

Preferred Skills

Experience with Merchant, Payments, Digital Commerce, Rewards, Offers, Marketing, or Customer Engagement platforms.Experience with Adobe Experience Manager (AEM) or similar digital experience platforms.Familiarity with API-driven architectures and microservices.Knowledge of data analysis tools and SQL for data validation and troubleshooting.Experience with large-scale enterprise applications and multiple system integrations.Banking or financial services experience.SAFe Agile experience or relevant Agile certifications.Experience mentoring junior analysts and contributing to BA best practices.

Role Logistics & Interview Process

Approved location: Charlotte, NC. Hybrid schedule with a minimum of 3 days per week onsite.Target start: September or October. Max 3 submissions per vendor.Interview process: 1-2 rounds. Video required. In-person required. Glider ID verification required.On resume: include current location, relocation plan, availability or start date, and cooling-off requirement if applicable.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:Competitive compensation and benefits.Opportunities for growth with global clients.A supportive, inclusive culture that values innovation and people.Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.