Senior Process & Operations Analyst — Drive Efficiency

U.S. Bank

Cincinnati, Northern (OH, KY)

Hybrid

USD 86,000 - 102,000

Full time

2 days ago

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Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

Retirement plan 401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Senior Business Process & Operations Analyst to lead process improvements and drive operational excellence.

This role acts as a liaison between business partners, operations, and technology to identify opportunities, implement solutions, and enhance workflow efficiency and customer experience. The candidate will analyze current-state operations, develop future-state solutions, and ensure successful execution of strategic initiatives across multiple lines.

Qualifications

Bachelor’s degree or equivalent work experience.
Typically six or more years of related experience.
6+ years of experience in business analysis, operations management, process improvement, project management, or related disciplines.
Experience analyzing and improving business processes and operational workflows.
Experience supporting system implementations, technology initiatives, or large-scale operational projects.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Visio.
Experience with IT Service Management (ITSM) principles and processes.
Experience with project management methodologies and software development lifecycle practices.
Experience gathering and documenting business and functional requirements.
Exposure to quality assurance, testing methodologies, and user acceptance testing.
Knowledge of operational risk, controls, audit practices, and regulatory requirements.
Familiarity with process improvement methodologies such as Lean, Six Sigma, Agile, or Continuous Improvement.
Experience working in financial services, banking, payments, treasury management, or operations environments.

Responsibilities

Analyze existing processes to identify efficiency gains, quality improvements, and cost reductions.
Perform root cause analyses to identify bottlenecks, risks, redundancies, and control gaps.
Document current-state and future-state process flows and requirements.
Recommend and implement process improvements for performance and customer satisfaction.
Measure process performance using defined metrics and reports.
Gather requirements through stakeholder sessions across business lines.
Evaluate technology and operational solutions to address business challenges.
Develop business cases and cost-benefit analyses for new systems and improvements.
Collaborate with leaders and technology teams to define functional requirements.
Support initiatives from initiation through post-production stabilization.
Coordinate activities across stakeholders to drive project execution.
Assess readiness, risks, and resource impacts of new initiatives.
Lead or participate in meetings, testing events, and implementation planning.
Track milestones, action items, risks, and dependencies.
Present findings and updates to leaders and stakeholders.
Create communications, training materials, and documentation.
Facilitate sessions to align stakeholders and drive decisions.
Ensure compliance with policies, procedures, regulatory requirements, and risk management standards.
Support process controls, audit activities, and governance initiatives.
Identify potential implementation risks and mitigation strategies.