Senior Process Manager, Operational Excellence

Socket.dev; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One in McLean, Virginia is seeking a Principal Associate, Process Manager to lead and own process improvement initiatives across teams. You will collect data, analyze results, and influence senior leadership to adopt effective solutions.

The role requires a Bachelor’s Degree or Military experience with 4+ years in Process Management, plus 2+ years in product, business, or technical areas. Salary ranges vary by location; this posting lists McLean, VA figures and eligibility for incentive

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• Strong communication and analytical skills.
• Ability to influence up is key.

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution/risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
• May lead a team and/or direct others on projects.

Job description

Capital One in McLean, Virginia is seeking a Principal Associate, Process Manager to lead and own process improvement initiatives across teams. You will collect data, analyze results, and influence senior leadership to adopt effective solutions.

The role requires a Bachelor’s Degree or Military experience with 4+ years in Process Management, plus 2+ years in product, business, or technical areas. Salary ranges vary by location; this posting lists McLean, VA figures and eligibility for incentive