Senior Process Improvement Lead

Capital One; Richmond (VA); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One in Richmond, VA seeks a Process Manager who will own smaller process improvement work and collaborate with teammates on larger initiatives, delivering impact for customers and the business.

You will collect data, use analytics to inform leadership, and drive process improvements while maintaining formal documentation. This role requires a Bachelor's degree or military experience and 4+ years in process management, with potential for team leadership.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• 2+ years of Product, Business or Technical experience (preferred).
• 5+ years of experience in Process management (preferred).

Responsibilities

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
• Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives.
• Identify and implement process improvements driving issue resolution/risk mitigation activities.
• Tracking and resolving process breakdowns.
• Understanding customers’ needs of the process and driving process improvements.
• Developing and maintaining formal process documentation including procedures and process flow diagrams.
• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
• May lead a team and/or direct others on projects.

Skills

Process management

Data analytics

Stakeholder communication

Attention to detail

Education

Bachelor’s Degree or Military experience

Job description

Capital One in Richmond, VA seeks a Process Manager who will own smaller process improvement work and collaborate with teammates on larger initiatives, delivering impact for customers and the business.

You will collect data, use analytics to inform leadership, and drive process improvements while maintaining formal documentation. This role requires a Bachelor's degree or military experience and 4+ years in process management, with potential for team leadership.