Senior Process Excellence Leader

Capital One; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One is hiring a Process Manager in McLean, VA to lead and own small process improvement initiatives, collect data, and provide analytics to executives. The role emphasizes stakeholder influence, communication, and adapting to change within a collaborative team environment.

Minimum qualifications include a bachelor’s degree or military experience and at least 4 years in process management; preferred candidates have 5+ years and additional product/technical experience.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 4 years of experience in Process Management.
• Strong communication and stakeholder influence abilities.
• May lead a team or direct others on projects.

Responsibilities

• Lead and own oversight of smaller process improvement work.
• Collect data and use analytics to inform senior leadership.
• Identify and implement process improvements driving risk mitigation.
• Track and resolve process breakdowns.
• Understand customers’ needs of the process and drive improvements.
• Develop and maintain formal process documentation.
• Act as a subject matter expert and partner with project customers to deliver solutions.

Skills

Process management experience

Analytical skills

Communication skills

Education

Bachelor’s Degree or Military experience

Job description

Capital One is hiring a Process Manager in McLean, VA to lead and own small process improvement initiatives, collect data, and provide analytics to executives. The role emphasizes stakeholder influence, communication, and adapting to change within a collaborative team environment.

Minimum qualifications include a bachelor’s degree or military experience and at least 4 years in process management; preferred candidates have 5+ years and additional product/technical experience.