Sr. Associate, Process Manager

Information Technology Senior Management Forum; Plano (TX); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One is seeking a Sr. Associate Process Manager in Plano, TX for a hybrid full-time role. You will lead process improvements, collect data, and influence stakeholders across functions while adhering to regulatory and process control standards.

The position emphasizes collaboration, emotional intelligence, and customer-impact driven decisions in a dynamic agile environment. Salary ranges reflect location and role, with incentives possible.

Qualifications

• Experience in process or risk management.
• Strong communication and collaboration across levels.
• Familiarity with agile environments and process controls.
• Ability to understand customer needs and drive improvements.

Responsibilities

• Leading and owning oversight of smaller process improvement work.
• Collecting data and using analytics to inform senior leadership.
• Identify and drive issue resolution and risk mitigation.
• Developing and maintaining formal process documentation.

Skills

Analytical skills

Communication

Process improvement

Emotional intelligence

Education

Bachelor’s Degree

Tools

G Suite

Job description

Sr. Associate, Process Manager

At Capital One, we're building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

As a Senior Associate Process Manager, responsibilities will include identifying solutions to problems and implementing process improvements . This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well-managed process. We are seeking a collaborative, highly empathetic team member who actively listens to stakeholder needs, applies emotional intelligence to build trust and drive business decisions grounded in customer impact. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

• Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives
• Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
• Identify and drive issue resolution and risk mitigation activities
• Understanding customers’ needs of the process and driving process improvements

• Developing and maintaining formal process documentation including creation or updating procedures

• Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

This role is designated as a hybrid position. You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience in Process or Risk Management experience
• At least 1 year of experience in G Suite

Preferred Qualifications:

• Bachelor’s Degree
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $80,800 - $92,200 for Sr. Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail].

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].