Sr. Associate, Process Manager - Financial Services

Capital One; Plano (TX); Hybrid; USD 81,000 - 92,000; Full time

Job summary

Capital One in Plano, TX seeks a Sr. Associate, Process Manager to oversee multiple processes, drive BPM/PM initiatives, and collaborate with Risk offices and leadership to improve operations. The role includes coaching junior PMs, delivering process documentation, and presenting insights up to the executive level.

A hybrid work arrangement is in place with on-site presence required per policy. The minimum qualifications include a high school diploma and 1 year ofOffice/G Suite experience, plus

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

Responsibilities

• Day to day oversight of multiple processes.
• Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Business Risk Office and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalade breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
• Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams) Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
• Coach and train junior PM levels on processes, performance targets and goals.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed.

Skills

Process management

Project management

Risk management

MS Office/G Suite

Education

High School Diploma or GED

Bachelor's Degree or military experience

Job description

Sr. Associate, Process Manager - Financial Services

As a Sr. Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

General Responsibilities

• Day to day oversight of multiple processes.
• Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Business Risk Office and management; make final recommendations for approval on changes.
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalade breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
• Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams) Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
• Coach and train junior PM levels on processes, performance targets and goals.
• Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
• May perform process or parts of the process as needed.
• This role is designated as a hybrid position.
• You are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in Microsoft Office or G Suite
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management

Preferred Qualifications

• Bachelor's Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer)

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $80,800 - $92,200 for Sr. Process Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.