Senior Process Manager: Drive Efficiency & Risk Mitigation

Capital One National Association; Plano (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Associate, Process Manager to lead a team focused on Move On experience process design and refinement. The role emphasizes delivering high-quality outcomes for Servicemember and Backend Service Product operations, while strengthening process management practices.

The successful candidate will leverage strong communication, attention to detail, and adaptability to influence across levels and drive cross-functional initiatives in a dynamic environment.

Qualifications

• Requires at least 3 years of Process Management experience.
• Strong communication skills, attention to detail, and adaptability are essential.
• Ability to influence up and guide cross-functional teams is key.

Responsibilities

• Lead a small team and direct others on projects.
• Own oversight of the team’s process improvement work and collaborate on larger initiatives.
• Collect data and information; use analytics to provide transparency to senior leadership.
• Identify and implement larger process improvements to drive issue resolution and risk mitigation.
• Track and resolve process breakdowns and understand customer needs to drive improvements.
• Develop and maintain formal process documentation including procedures and flow diagrams.
• Act as SME to partner with project customers and deliver solutions.

Skills

Process management

Team leadership

Communication

Attention to detail

Adaptability

Influence up

Data analytics

Education

Bachelor’s Degree

Tools

Microsoft Office

G Suite

Job description

Capital One is seeking a Principal Associate, Process Manager to lead a team focused on Move On experience process design and refinement. The role emphasizes delivering high-quality outcomes for Servicemember and Backend Service Product operations, while strengthening process management practices.

The successful candidate will leverage strong communication, attention to detail, and adaptability to influence across levels and drive cross-functional initiatives in a dynamic environment.