Senior Process Manager, Analytics & Optimization

Capital One National Association; Houston (TX); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Associate, Process Manager for PULSE Disputes in Houston to lead process improvements and analytics-driven initiatives. You will design scalable workflows, develop dashboards, and automate analyses to support operational excellence.

The role emphasizes collaboration with Disputes Researchers and the Operations Analytics team, requiring strong communication, analytical skills, and adaptability in a fast-paced setting.

Qualifications

• Strong communication and analytical skills required.
• Experience with process improvement and data-driven decision making.
• Proficiency with Python, SQL, and Tableau suggested.

Responsibilities

• Identify and implement process improvements to resolve issues and reduce risk.
• Lead and own targeted process improvement work streams with Operations Analytics.
• Develop hypotheses, run tests, and deliver data-driven solutions from scope to implementation.
• Build Tableau dashboards, automate with Python, and run SQL queries for insights.
• Demonstrate strong business judgment and leadership to drive decisions in a dynamic environment.
• Communicate effectively to influence stakeholders and drive consensus.

Skills

Communication

Analytical thinking

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree or Military experience

Tools

Python

SQL

Tableau

Microsoft Office

Job description

Capital One is seeking a Principal Associate, Process Manager for PULSE Disputes in Houston to lead process improvements and analytics-driven initiatives. You will design scalable workflows, develop dashboards, and automate analyses to support operational excellence.

The role emphasizes collaboration with Disputes Researchers and the Operations Analytics team, requiring strong communication, analytical skills, and adaptability in a fast-paced setting.