Disputes Process Optimization & Analytics Lead

Capital One; Deerfield (IL); On-site; USD 99,000 - 124,000; Full time

Job summary

Capital One's PULSE Disputes team is seeking a Process Manager to optimize complex workflows and implement scalable solutions. You will partner with Disputes Researchers and the Operations Analytics team to drive operational excellence through data-driven insights, dashboards, and automation.

Expect a high-impact role that emphasizes collaboration, rigorous analysis, and the ability to influence decisions in a fast-paced environment.

Qualifications

• Proficient in Python, SQL, and Tableau for data-driven decisions.
• Strong communication and analytical skills in a fast-paced environment.
• Experience with process management and continuous improvement methodologies.

Responsibilities

• Proactively identify and implement process enhancements to resolve issues and reduce risk.
• Lead oversight of targeted process improvement streams with Analytics team.
• Design and deploy Tableau dashboards; automate using Python; run SQL queries for insights.
• Apply robust problem-solving frameworks from scope to implementation and monitoring.
• Demonstrate strategic and analytical mindset with a focus on data-driven decision making.

Skills

Python

SQL

Tableau

Communication

Analytical thinking

Education

High school diploma

Bachelor’s degree

Military experience

Tools

Microsoft Office

G Suite

Job description

Capital One's PULSE Disputes team is seeking a Process Manager to optimize complex workflows and implement scalable solutions. You will partner with Disputes Researchers and the Operations Analytics team to drive operational excellence through data-driven insights, dashboards, and automation.

Expect a high-impact role that emphasizes collaboration, rigorous analysis, and the ability to influence decisions in a fast-paced environment.