Data-Driven Process Manager for Operational Excellence

Capital One National Association; Richmond, Northern (TX, KY); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a Principal Associate, Process Manager for PULSE Disputes to drive operational excellence by optimizing complex workflows and implementing scalable solutions. The role requires advanced analytics skills including Python, SQL, and Tableau, paired with strong communication and leadership abilities.

The candidate will partner with Disputes Researchers and Operations Analytics to identify improvements, manage process work streams, and deliver data-driven outcomes from scope to

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 1 year of process management experience.

Responsibilities

• Proactively identify and implement process enhancements that drive issue resolution and mitigate operational risks.
• Lead and own the oversight of targeted process improvement work streams while collaborating with the Operations Analytics team on large-scale strategic initiatives.
• Utilize robust problem-solving frameworks to develop hypotheses, conduct rigorous testing, and deliver data-driven solutions from initial scope through implementation and monitoring.
• Design and deploy sophisticated Tableau dashboards, leverage Python scripts for automation, and execute complex SQL queries to extract actionable business insights.
• Strategic & analytic orientation: decision making and problem solving based on analytics; strong quantitative orientation for risk management.

Skills

Python coding

SQL queries

Tableau development

Analytical thinking

Communication skills

Process management

Leadership

Education

Bachelor's degree

Military experience

Tools

Tableau

SQL

Job description

Capital One is seeking a Principal Associate, Process Manager for PULSE Disputes to drive operational excellence by optimizing complex workflows and implementing scalable solutions. The role requires advanced analytics skills including Python, SQL, and Tableau, paired with strong communication and leadership abilities.

The candidate will partner with Disputes Researchers and Operations Analytics to identify improvements, manage process work streams, and deliver data-driven outcomes from scope to