Principal Associate, Process Manager - PULSE Disputes

Capital One; Deerfield (IL); On-site; USD 99,000 - 124,000; Full time

Job summary

Capital One's PULSE Disputes team is seeking a Process Manager to optimize complex workflows and implement scalable solutions. You will partner with Disputes Researchers and the Operations Analytics team to drive operational excellence through data-driven insights, dashboards, and automation.

Expect a high-impact role that emphasizes collaboration, rigorous analysis, and the ability to influence decisions in a fast-paced environment.

Qualifications

• Proficient in Python, SQL, and Tableau for data-driven decisions.
• Strong communication and analytical skills in a fast-paced environment.
• Experience with process management and continuous improvement methodologies.

Responsibilities

• Proactively identify and implement process enhancements to resolve issues and reduce risk.
• Lead oversight of targeted process improvement streams with Analytics team.
• Design and deploy Tableau dashboards; automate using Python; run SQL queries for insights.
• Apply robust problem-solving frameworks from scope to implementation and monitoring.
• Demonstrate strategic and analytical mindset with a focus on data-driven decision making.

Skills

Python

SQL

Tableau

Communication

Analytical thinking

Education

High school diploma

Bachelor’s degree

Military experience

Tools

Microsoft Office

G Suite

Job description

As a Process Manager for PULSE Disputes, you will drive operational excellence by optimizing complex workflows and implementing scalable solutions. In this high-impact role, you will contribute immediately to our strategic goals while leveraging and strengthening your expertise in process management best practices.

We are seeking dedicated, disciplined professionals who thrive in collaborative environments. The ideal candidate possesses exceptional communication skills, advanced analytical capabilities (Python coding, SQL queries, Tableau development), meticulous attention to detail, and the agility to adapt in a fast-paced, evolving landscape.

This position is central to driving thought leadership through comprehensive operational analysis and the evaluation of solution options and associated risks. As a part of the team, you will closely partner with the Disputes Researchers and Operations Analytics team to identify and develop process improvements.

General Responsibilities:

• Proactively identify and implement process enhancements that drive issue resolution and mitigate operational risks.
• Lead and own the oversight of targeted process improvement work streams while collaborating with the Operations Analytics team on large-scale strategic initiatives.
• Utilize robust problem-solving frameworks to develop hypotheses, conduct rigorous testing, and deliver data-driven solutions from initial scope through implementation and monitoring.
• Design and deploy sophisticated Tableau dashboards, leverage Python scripts for automation, and execute complex SQL queries to extract actionable business insights.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
• Strong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of process management experience

Preferred Qualifications:

• Bachelor’s Degree or Military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• At least 1 year of experience in Compliance or Risk Management
• At least 2 years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager

Houston, TX: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).