Process Manager: Operational Analytics & Automation

Capital One; Richmond (VA); On-site; USD 99,000 - 113,000; Full time

Job summary

Capital One seeks a Process Manager for PULSE Disputes to drive operational excellence by optimizing complex workflows and implementing scalable solutions. You will partner with the Disputes Researchers and Operations Analytics team to identify improvements and deliver data-driven insights using Python, SQL and Tableau.

The role emphasizes rigorous analysis, strong communication, and the ability to lead cross-functional initiatives in a fast-paced environment while upholding controls and

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of process management experience.
• Experience with Microsoft Office or G Suite.

Responsibilities

• Proactively identify and implement process enhancements that drive issue resolution and mitigate operational risks.
• Lead and own targeted process improvement work streams while collaborating with the Operations Analytics team on large-scale initiatives.
• Utilize robust problem-solving frameworks to develop hypotheses, conduct testing, and deliver data-driven solutions from scope through implementation and monitoring.
• Design and deploy Tableau dashboards, leverage Python scripts for automation, and execute complex SQL queries to extract actionable insights.
• Strategic & analytic orientation with a strong quantitative focus supporting analytics-driven decision making in marketing and credit risk management.

Skills

Python

SQL

Tableau

Communication

Analytics

Education

High School Diploma

Bachelor’s Degree

Military experience

Tools

Tableau

MS Office

Job description

Capital One seeks a Process Manager for PULSE Disputes to drive operational excellence by optimizing complex workflows and implementing scalable solutions. You will partner with the Disputes Researchers and Operations Analytics team to identify improvements and deliver data-driven insights using Python, SQL and Tableau.

The role emphasizes rigorous analysis, strong communication, and the ability to lead cross-functional initiatives in a fast-paced environment while upholding controls and