Senior Process Lead, Refinance Operations

capitalone

Plano (TX)

On-site

USD 99,000 - 113,000

Full time

4 days ago

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Job summary

Capital Oneis seeking a Principal Associate, Process Manager for the Refinance Command Center to lead and own process improvements, drive analytics, and mentor teams. The role focuses on delivering measurable outcomes that enhance customer experience and financial performance.

The position requires strong communication, attention to detail, adaptability, and the ability to influence up. It offers opportunities to collaborate with cross-functional partners and contribute to process excellence

Qualifications

Experience in process management, project management, or risk management.
Proficiency with Microsoft Office or Google Workspace.

Responsibilities

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives.
Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives.
Identify and implement process improvements driving issue resolution and risk mitigation activities.
Tracking and resolving process breakdowns.
Understanding customers’ needs of the process and driving process improvements.
Developing and maintaining formal process documentation including procedures and process flow diagrams.
Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions.
May lead a team and direct others on projects.