Senior Process Improvement & Automation Consultant

Fairygodboss; Cleveland (OH); On-site; USD 81,000 - 142,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Parental leave

Pension program

Job summary

PNC is seeking a Senior Process Improvement Consultant within Retail Bank Operations. You will design solutions using automation, RPA, AI, and workflow systems to improve efficiency, reduce processing time, and mitigate risks.

You will collaborate with business partners to define inputs and craft technical solutions for process enhancements. Responsibilities include delivering end-to-end solutions, building business cases, and guiding governance on optimization efforts while mentoring teams and

Qualifications

• Senior-level facilitation and influence across stakeholders.
• Experience designing end-to-end process improvements.
• Analytical thinking and problem-solving for process optimization.

Responsibilities

• Consult with LOB to optimize operations through end-to-end solutions.
• Develop business cases, cost estimates, and ROI analyses for approval.
• Redesign cross-functional projects with an end-to-end perspective.
• Lead risk assessment and governance for process improvement initiatives.
• Mentor teams and sustain continuous improvement post-implementation.

Skills

Senior facilitation

Influence skills

Business strategy execution

Education

Bachelor's degree

Job description

PNC is seeking a Senior Process Improvement Consultant within Retail Bank Operations. You will design solutions using automation, RPA, AI, and workflow systems to improve efficiency, reduce processing time, and mitigate risks.

You will collaborate with business partners to define inputs and craft technical solutions for process enhancements. Responsibilities include delivering end-to-end solutions, building business cases, and guiding governance on optimization efforts while mentoring teams and