Senior Process Governance Lead, Real Estate & Construction

Capital One; Richmond (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One is seeking a Principal Process Manager to own governance routines across real estate and construction processes. You will drive project intake, tollgates, and internal controls, while ensuring vendor accountability and data-driven KPI reporting.

You will navigate ambiguity, influence senior leaders, and apply AI-enabled tools to optimize operations and protect capital spend. This role requires cross-functional collaboration in a complex environment.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of Process Management or Risk Management experience.
• At least 1 year of experience in Continuous Improvement methodologies.
• Bachelor’s Degree
• 4+ years of Process Management experience in Commercial Real Estate, Construction, or Retail Operations environments.
• 2+ years of experience managing third-party vendor performance, SLAs, or compliance controls.
• Business Process Management (BPM), PMP, Lean, Agile, or Six Sigma certification.

Responsibilities

• Govern Project Intake & Lifecycle Tollgates: Lead project intake validation and tollgate approvals across the construction lifecycle.
• Manage Governance Routines: Own, structure, and facilitate recurring governance forums and review agendas.
• Own Formal Internal Controls & Systems of Record: Primary owner for governance controls and official systems of record.
• Drive Third-Party Vendor Accountability: Ensure partner compliance against SLAs, approval matrices, and documentation standards.
• Execute Commercial & Financial Governance: Review commercial workflows and funding approvals prior to capital commitment.
• Adjudicate Change Control & Scope Adjustments: Review changes and assess variance drivers to protect capital spend.
• Maintain Process Documentation & Playbooks: Update SOPs, checklists, and process flows for a well-managed environment.
• Collect Data & Produce KPI Metrics: Analyze data to track portfolio health and design efficiency KPIs.
• Lead Complex Problem Solving & Continuous Improvement: Identify misalignments and drive process enhancements.

Education

Bachelor’s Degree

Job description

Capital One is seeking a Principal Process Manager to own governance routines across real estate and construction processes. You will drive project intake, tollgates, and internal controls, while ensuring vendor accountability and data-driven KPI reporting.

You will navigate ambiguity, influence senior leaders, and apply AI-enabled tools to optimize operations and protect capital spend. This role requires cross-functional collaboration in a complex environment.